Contact us
A person reads these. We reply within 2 working days, usually sooner.
Contact details are not configured yet: the registered entity name, registered address, contact email, contact phone, GSTIN, jurisdiction are missing. Set the
LEGAL_* environment variables to publish them.Supportnot configuredAnything about the API, your account or a specific run. Quote the request id from your usage page and we can find it exactly.
Billing & refundsnot configuredInclude the invoice number from your billing page. See the refund policy for what we can do and how fast.
Phonenot configuredWorking days, Indian business hours.
Registered addressnot configuredFor legal notices and anything that has to arrive on paper.
Reporting a security issue
Email the support address with “security” in the subject and we will route it immediately. Please give us a reasonable window to fix an issue before publishing it. We will not pursue anyone who reports a vulnerability in good faith and does not access other people’s data while finding it.
Before you write
Two things answer most questions faster than we can. Your usage page shows every request with its status, error code and request id. The docs list every error code and what causes it.